Privacy Policy

Introduction

Neural Dataworks ("Neural Dataworks", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and protect your personal information when you use our services ("Service"). By accessing and using our websites, apps, or other services, you agree to the terms of this Policy and our Terms of Service (available at [link to Terms of Service]) and any other agreements between you and us ("Agreement").

We may update this Policy from time to time. Any changes will be reflected by updating the "last updated" date at the top of this document. Continued use of the Service following any changes signifies your acceptance of the revised Policy. The latest version of this Policy is always available at [link to Privacy Policy].

If you are using the Service on behalf of a company or another legal entity, you warrant that you have the authority to bind that entity to this Policy.

About Us

Neural Dataworks is a company based in the United States, specializing in software solutions that enable customers to enhance their data operations and insights.

1. Collection of Personal Information

We collect various categories of personal information, which may include:

  • Identifiers: Name, postal and email address, phone number, online identifiers, and IP address.
  • Commercial Information: Interests in our services.
  • Internet Activity: Your interactions with our websites and applications.
  • Professional Information: Details about the organization you represent.
  • Inferences: Data derived from the above information to create user profiles.

We do not "sell" or "share" personal information as defined under California law, except for marketing purposes to third parties. We do not knowingly sell or share information about individuals under 16.

2. Use of Personal Information

We use your personal information for various purposes, including:

  • Providing and improving our services.
  • Processing payments and fulfilling orders.
  • Managing your account and communicating with you.
  • Conducting analyses and enhancing our products.
  • Ensuring security and compliance with laws.

3. Types of Information Processed

We process two types of information:

  • Personal Information: Directly associated with individuals, such as names, email addresses, and payment details.
  • Non-Personal Information: Data that does not identify individuals, such as aggregated data.

4. Sources of Information

We collect personal information you provide directly and from third-party sources like business partners, analytics providers, and social media platforms. We also use technologies like cookies and session-replay services to gather information about your interactions with our Service.

5. Information Sharing

We may share your personal information with:

  • Service Providers: For business and technical support.
  • Business Partners: For promotional activities.
  • Analytics and Marketing Partners: To measure and optimize our services.
  • Corporate Transactions: In connection with business changes or sales.

6. Cross-Border Data Transfers

Neural Dataworks operates primarily in the U.S. and may transfer personal information internationally. We comply with relevant data protection laws, including the EU-U.S. Data Privacy Framework.

7. Modifying Your Information

If you are a registered user, you can review, update, or delete your personal information by logging into your account.

8. Security Measures

We implement various measures to protect your information from unauthorized access or misuse. However, no system is entirely secure, and you should protect your account credentials.

9. Communication and Opt-Out

We may contact you for service updates or marketing purposes. You can opt out of marketing communications and targeted advertising by following instructions provided in such communications or through specified opt-out mechanisms.

10. Privacy Rights

Depending on your location, you may have rights regarding your personal information, such as:

  • Right to access and obtain copies of your information.
  • Right to request corrections or deletions.
  • Right to opt out of certain uses or disclosures.

To exercise these rights, contact us.

11. Agent Requests

Authorized agents may submit privacy requests on your behalf. We may require verification of their authority.

12. Appeals

If you wish to appeal a decision regarding your privacy rights request, contact us.

13. Additional Notice for EEA, Switzerland, and UK Residents

For residents of the European Economic Area, Switzerland, and the United Kingdom, Neural Dataworks complies with applicable data protection laws and provides additional rights, including the right to access, rectify, or erase your personal information.

14. EU-U.S. Data Privacy Framework

Neural Dataworks adheres to the EU-U.S. Data Privacy Framework and is committed to resolving any privacy complaints. For more information, visit Data Privacy Framework.

For questions or concerns about this Policy, please contact us.

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What is dukefleet.com?

Dukefleet is a private fleet management system that takes advantage of modern technologies like progressive web apps, AI and other cut edge algorithms to provide smooth and reliable fleet managing 24/7

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How can I create FREE trips for my VIP customers?

Yes. In the control panel or dispatcher app, you select a VIP customer and create free trip. You cab pre-define the pickup location, destination locations and limit the trip radius. Her's a quick example of a VIP trip

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How do the customer gets notified?

Tenancy passengers, the system will send real-time push notifications to the customer's app.

VIP customers will get notified about the FREE trip using text message with a short link.

On top of that, the trip page itself refreshes automatically so that the passenger can see the exact trip state, driver information and payment details.

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Who initiates the vehicle request?

In the case of VIP trips, Ideally the customer should request a vehicle after receiving the notification. However, the dispatcher can still activate the trip so the system will notify the close fleet members about the new pickup location.

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How do the drivers get notified?

Drivers are connected to the system via their own app. The app reports the vehicle location to the system in real time. When a new trip was activated, the nearby drivers get a push notification. Also, the the app lists all the active trips near the vehicle in case the driver did not notice the notification.

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How can pay my organization's subscription fee?

In your control panel, accounts with the director permission can access the billing page where they can define the amount and the payment type. We currently support credit/debit cards and stable crypto currencies. Directors have access to the list all transactions. That includes trip transactions and billing transactions.

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What is the role of dispatcher?

Your account can have as many dispatchers as needed. A dispatcher can create customer profiles, manages vehicle profiles and trips. Dispatcher can send trips to customers on demand. Dispatcher can view the feet on the map.

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Can customers request paid trips?

Yes. Customers who are added as a passenger into your tenancy can create trips on demand using the passenger app. Customers can pay cash to the driver or use credit or debit cards (including apply pay, google pay etc...) and SOLANA based stable crypto currencies.

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